Customer Service

Hours of Operation
Customer Service is available to answer questions and assist you Monday through Friday from 9am to 5p. If you need assistance outside of those hours, you can leave is a voice mail message or email us at and we will get back to you as quickly as possible.
Shipping & Delivery
Most orders ship within three to five business days. Weekend orders will be fulfilled on the following Monday. Stampaway ships from our studio in Cleveland Ohio and uses USPS and UPS to ship all parcels.

Shipping costs: 

Privacy & Security
Stampaway's Privacy Policy can be viewed HERE.
Returns & Replacements

We will accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. There is a 20% restocking & order processing fee for any other returns and order cancellations. The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment. 

Non-defective products may be returned, but must be new and the package unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 7 days of order receipt.

Stampaway is not responsible for any items that are lost or damaged once the package has left our studio.

Payment, Pricing & Promotions

Your credit card will be billed by our parent company, Art Gone Wild! and will reflect that on your credit card statement.

Payment information is collected at the time of your order. Your credit card is not charged until your order is completed and leaves our facility. Pricing is valid for items at time of purchase. Unless otherwise stated, promotional pricing is valid only on retail orders placed through our website and is subject to change without notice. May not be applied toward previous purchases or combined with other specials.

Viewing Orders
You can view your order by logging into your acount by clicking on Log In within the top horizontal links. After logging in, choose My Orders from the left-hand links.
Updating Account Information
You can update you account information at any time. Simply log into your account by clicking on Log In within the top horizontal links. After logging in, choose Account Information from the left hand links. From there you can change your name, email and password.